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Submitted on November 27, 2007
Accepted on April 11, 2008
Affiliation of the authors: 1 College of Information Sciences and Technology, The Pennsylvania State University, University Park, PA
* To whom correspondence should be addressed.
This paper presents a study identifying benefits and challenges of a novel hospital-to-hospital IT outsourcing partnership (HHP). The partnership is an innovative response to the problem that many smaller, rural hospitals face: to modernize their IT infrastructure in spite of a severe shortage of resources. We studied three rural hospitals that outsourced their IT infrastructure, through an HHP, to a larger, more technologically advanced hospital in the region. The study design was based on purposive sampling and interviews of senior managers from the four hospitals. The results highlight the HHP's benefits and challenges from both the rural hospitals' and vendor hospital's perspectives. The HHP was considered a success: a key outcome was that it has improved the rural hospitals' IT infrastructure at an affordable cost. We discuss key elements for creating a successful HHP and offer preliminary answers to the question of what it takes for an HHP to be successful.
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